March 2, 2016

Wismec Reuleaux Issues With SMOK TFV4 and Other Third-Party Atomizers

The Problem

In a short amount of time, the Wismec Reuleaux RX200 has become a hugely popular vaping device. People love its combination of power, versatility, and uniquely comfortable ergonomics. Many vapers are also enjoying the Smok TFV4 tank. With a great top-fill system and a wide array of coils that accommodate almost every vaping style, the TFV4 is one of the most popular sub-ohm tanks on the market. Unfortunately, in some cases, these two devices don't play well together.

Last week, a vaping industry friend of mine pointed me to this Reddit thread about the Wismec Reuleaux RX200 and the Smok TFV4. Due to the relatively short length of the former's 510 connection, it's possible for the TFV4 to damage the Reuleaux, making it unusable. The Reddit poster linked to an image of an email from a Wismec customer service representative (CSR). The rep said:

"Do you don't use our brand? As the length of the atomizer's thread is longer than 4.6mm which our device could support max, especially the Smok atomizer. If you thread the atomizer on for a long time, it will damage the 510 thread of our device. Sorry that our warranty is invalid for this situation."

The Controversy

SMOK TFV-4 Mini on xCube II
SMOK TFV-4 Mini on xCube II

Some Reddit users and posters on various forums interpreted Wismec's response in various ways. Some believe that the company is trying to lock users into the Wismec system. They think that the company is trying to get vapers to only use its atomizers and devices.

Others believe that Wismec is simply trying to absolve itself of liability. In other words, they think that the company is saying, "The problem isn't that our 510 connection is too short. The problem is that the 510 threads on certain third-party atomizers are too long. Ergo, it's not our problem."

Either way, this isn't a good thing for consumers. It does protect Wismec and its retail partners, but it leaves vapers with inoperable Reuleaux RX200 devices. The enduser is left up a creek without a paddle. (For the record, I don't really know what that phrase means. I just wanted to use it.)

It is important to remember that this isn't happening with all Reuleaux RX200s that use atomizers with connectors longer than 4.6mm. As with any mass produced vaping device, the tolerances will have variance. While there are certainly some people having issues with the Reuleax RX200 topped with a TFV4, there are also vapers that aren't having any issues with the combination.

Some Clarification

Wismec Logo

I contacted Wismec to get some clarification on the issue. Some vapers, including a few members of the Vaping 360 team, have noticed that other products in the Joyetech family use a similar 510 connection. They noted that popular vaping devices like the Joyetech Cuboid and the Eleaf iSmoka iStick 100W seem to have the same or similar 510 connection as the Reuleaux RX200. Joyetech is the parent company of Eleaf and Wismec.

With all of that in mind, I asked Wismec if using the Reuleaux RX200 with atomizers in the Joyetech family would keep the warranty intact. Here's the response that I received from Wismec CSR Olivia:

"It is better to use Wismec atomizers, as some atomizer threads on the market are too long to thread on. If you thread these atomizers on the device for a long use, it will damage the 510 thread of our device. Our warranty will be invalid for this situation, as the problem is caused by the third-party products. If the 510 pin is stuck down, you could try to make it up with a screwdriver or a nipper."

I interpreted the response as, "The warranty for the Reuleaux RX200 is only good if the device is used with Wismec atomizers." Again, this isn't a good thing for vapers. While I don't have any hard numbers, I suspect that the majority of Reuleaux RX200 users are not using Wismec atomizers. I suspect that most of them are using many different atomizers from many different companies. If my suspicions are correct then most Reuleaux RX200 users are rocking devices with invalid warranties.

The Solution

The Solution

So what's the solution here? There are a few ways to make this negative situation better. The obvious one would be for Wismec to be more lenient with its warranty policy. Yes, it will cost the company and its retail partners money, but it would also engender good will. If vapers feel like Wismec is taking care of them then they'll be more likely to buy Wismec products in the future.

It's likely that Joyetech will use a different 510 connection in its products, as well as Eleaf and Wismec products. This is a simple and inexpensive fix that will negate this issue particular going forward. This would, of course, be applied to yet-to-be-made Reuleaux RX200 devices and future Wismec products.

As for you, the consumer, I recommend (politely) contacting Wismec. I find the company's warranty policy unsatisfactory at best and unreasonable at worst. While there are analogs that the company can make in order to support its policy, I believe that it's unfriendly to vapers. If you agree that Wismec's policy is unsatisfactory then you ought to share your opinion with the company.

Your Thoughts (Please)

As with most things in life, there's a chance that I'm completely wrong about this. What do you think of the way Wismec is handling issues with Reuleaux RX200 owners having problems with the Smok TFV4 and other third-party atomizers? Is the company's policy fair? If you're a Reuleaux user, please leave a comment on whether or not you're having issues with third-party atomizers in the comments section.

Raymond Padilla is a level 26 Pokemon Go trainer, a longtime journalist, and an accomplished verbal entertainer. Kindly visit him at his personal website "RPadTV" (linked above) or his various social media accounts (linked below).

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Michael Abrams
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Michael Abrams

How could they prove the issue developed with, say, a tfv4, as opposed to the very rare Wismec Amor?

By the way, who are some of the companies that stand behind their products, whether mod or atty? Worth a few dollars more?

Word like this spreads, and vapers will drop them like a bad habit. Presa, Evic, all of them. Even the local shops will choose other options to sell.

Dennis Owens
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Dennis Owens

A little under 2 months ago I was in need of a new 200 w unit… Ended up choosing the R200 tc by Smok over the RX200. Two weeks ago my tvf4 tank base wouldn’t come off the mod. Issue ended up being the 510 connection is spinning… Just sent the R200 off to have them either repair is or just send me a new one as this was covered under their 6 month warranty. Point is that great customer service can make or break a company.

Mimikim1234
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Mimikim1234

The good local shops will back the device whether Wismec does or not, so when it starts costing them money, they will stop stocking Wismec. Even ones that won’t back it will get tired of angry customers. Imagine if you’re a customer and shop sold you both the Wismec and the TFV4. I would feel they should know their products and should’ve given me a warning before purchase.

David A. Marchand
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David A. Marchand

Sigelei stands behind their mods. I like them a lot

N8R
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N8R

“Word like this” spreading can work for the company as well provided they somehow resolve consumer complaints.

I don’t want to say names, but some juice companies have had rather large press issues with either tradmarked names or diacetyls, and then came back and got even MORE successful for debatable reasons.

With hardware, I can think of at least one that had a huge PR issue, and also got more successful once all the smoke had cleared.

So… We’ll see. I’m interestedly in following this to see the resolve.

RPadTV
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RPadTV

On the flip side, I haven’t seen a Chinese vaping company successfully spin bad PR. There could very well be an example I’m unaware of though.

RPadTV
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RPadTV

There isn’t a way to really prove a vaper was definitely or definitely not using a Wismec atomizer on an RX200 — at least none that I know of. It’s up to the retailer and/or Wismec to honor the warranty or not.

As for recommending vendors, I’d suggest finding a retailer you’re comfortable with first. They are, after all, the first line of defense.

Cedric Cano Peralta
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Cedric Cano Peralta

Bought the RX200w to use in combination with the Aromamizer (2 post version) and so far i had no problems with the connection at all, it can get warm at the front (screen) but nothing to be alarmed so far. If this issue would have been brought to our attention before the device entered the market it would have been a valid point, however now it looks like an easy way out of potencial problems with their device, personally i think it’s a poor way to handle things at their end and may prove to be the turning point for… Read more »

RPadTV
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RPadTV

I completely agree that Wismec is handling the situation poorly. It will be interesting to see if changes are made to the 510 connection going forward.

SourVaper
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SourVaper

Looks like they used the same design in the new Rx 200 2/3. If this is true, IMHO, that’s a huge F you to all the tens of thousands of wismec consumers and is extremely disappointing, especially considering as far as I can tell this 510 connection issue is the only flaw that the rx200 has.

UpriseCrew
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UpriseCrew

Dumb vapers. Modify it. You Should of tried out the damn device with your atty’s before hand. What happened with your precious Youtube “know it all” “talking yelp papes” reviewers. Did they drop the ball and not do their homework. As far as cosmetics with the said tank not sitting flush, don’t bloody screw the tank down all the way. Just screw it down till you make contact, shocking to hear vapers still don’t know how to perform the simplest of tasks. Just another reason why sub tanks are crap. Let’s see Wismec created a device designed it to…uhm fit… Read more »

Mimikim1234
Guest
Mimikim1234

Most shops won’t let try your atties on a device, and the problem seems to come from a few hour’s use, so that wouldn’t help. Let alone the people who buy online. As far as “modify it, return it, or frickin deal with it”, the issue is they are not able to return it. The company is not standing by its warranty. Some people don’t have a lot of extra money, and can’t just “deal with it”, and your average vaper wouldn’t know how to modify it. Not everything will work together, but the company could easily assume most people… Read more »

UpriseCrew
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UpriseCrew

Then don’t buy the damn thing. You really don’t need it then. It’s a buyers market, call the shots. If a shop said I couldn’t try an atty on my device to see how it fits, I’d walk away and tell my friends. That’s just poor customer service and dumb.

spookiewon
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spookiewon

Well, actually, I use both Google and Apple products with other companies’ products, and neither Google nor Apple has suggested to me that using a competitor’s products would void their warranties. It’s better compared to, say, Sony and their former tendencies to not be compatible with competitors. Sony has realized this doesn’t work for them either, and now we see Sony products that play nicely with competitors’ products. Even when Sony products didn’t play nice with others, their warranty wasn’t voided by it. Wismec makes a really good mod with the Reuleaux Rx200. They do not make any atomizers that… Read more »

RPadTV
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RPadTV

Well, the Reuleaux isn’t made in your “community,” so you have nothing to worry about. :p

UpriseCrew
Guest
UpriseCrew

Yep, I wouldn’t buy it simply for the fact it has too many fan boys and 3 batteries. Just make a PWM Lipo box mod

Blackg
Guest
Blackg

Honestly I read this as an attempt to pass liability off of their shoulders should a product go bad. Not many vapers are familiar with the length of their favorite atomizers 510 and so could be convinced that they shorted their device with the wrong atomizer instead of a fault in the device itself. One thing that most mod companies are aware of is the length and depth of atomizers 510 pin and they often design to work with that, but here we have wismec saying that if we don’t use their atty we potentially void the warranty, it’s almost… Read more »

Dal Schnur
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Dal Schnur

My though is – early on in Vaping, back in the EGO days, I quickly learned Snug is tight and To Tight equals damage.
Many New – Must have the Latest – (Scene Vapers) have little to no knowledge of the devices they are purchasing or of compatibility differences.
While I agree, there should be more Manufacturer leeway, People are getting pissed over something THEY did wrong.

Try Flush mounting a Magma RDA on just about Any Regulated device.

Manufacturers Step up
New Vapers – Ask, then do

Everyone needs to shoulder a little responsibility.

RPadTV
Guest
RPadTV

That’s fair. Perhaps it should be noted in the instruction manual not to screw the atomizer on too tightly.

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